Project-Based Field Service Management Software for Industry
Making your service and assembly operations as lean and profitable as possible
450+ Nutzer weltweit vertrauen auf fieldux
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Assembly and Service to Perfection
We support companies in industrial machinery and plant engineering in commissioning, repairing, and maintaining their machines worldwide.
Our project-based scheduling software ensures that international, multi-day assignments are completed on time and documented with precision.
Your benefit: Optimized and seamless organization of all your processes outside the factory gates – efficient, transparent, and accessible anytime.
6 Reasons Why Your Service Business Isn’t Growing – Despite Rising Demand
Over 60% of your time is spent on unproductive administrative tasks – such as manually transferring data from one system to another.
What five efficiently deployed dispatch staff could handle today now requires ten people.
Your improvised approach may have worked in the past – but your processes don’t scale and start breaking down with each additional assignment.
Unnecessary personnel costs, travel expenses, fees for external staff, as well as additional expenditures for commissioning and warranty work, place a heavy burden on your service business.
Your unit costs per service are too high and uncontrollable, turning what should be a high-margin service business into a drag on your company’s ability to invest.
To remain competitive in the future, you need to position yourself as a “Full-Service Provider.”
But in reactive, stress-driven crisis management, there’s little room for developing and expanding your service business.
More and more, your service becomes a strategic disadvantage rather than a competitive differentiator.
If you receive deployment documentation late and have to invest time in laborious corrections, invoicing and follow-up orders are delayed – with a direct impact on your liquidity.
Capital remains tied up unnecessarily, and opportunities for revenue realization are lost.
You lose speed and financial agility.
You lack direct feedback from the field!
Without clear visibility into the processing status of your field service jobs, you can neither steer effectively nor plan ahead.
Instead of control and oversight, your day-to-day is driven by reaction and uncertainty – with tangible consequences for deadlines, quality, and customer satisfaction.
Your processes still rely on paper documentation and improvised Excel lists in scheduling – leaving you feeling like a clerical worker.
You lack the foundation and data structure needed to use AI effectively.
Without fully digitalizing your service processes, the potential of modern technologies remains untapped.
fieldux Integrates Seamlessly Into Your Existing Business Processes
Input
1. Receive request,
Create job
For example, via ERP, customer service portal,
telephone, maintenance contracts, and more.
2. Plan the deployment
- Dynamic job scheduling including capacity planning
- From single-day assignments to multi-month large-scale construction projects
- Manage dependencies between project phases
3. Allocate resources
- Personnel, tools, vehicles
- Across sites and departments
- Skill and qualification matrix
4. Execute the deployment
- Digital job folder with all information at a glance
- Team chat directly linked to the job
- Machine record with maintenance and spare parts information
5. Document the work performed
- Practical time tracking – without a punch clock
- Intuitive checklists for complete and error-free documentation
- Let reports be filled in automatically
Output
6. Follow up on the deployment
Issue invoice, process payroll, reimburse expenses,
offer follow-up jobs, and more.
How fieldux Optimizes Your Service and Installation Operations
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We Break Down Silos – Enabling Collaboration Across Departments
fieldux creates end-to-end transparency throughout the entire order process – from job request and planning to resource allocation and digital documentation via mobile app.
Isolated systems and interface problems become a thing of the past.
The result: More efficient processes and workflows, fewer friction losses, and better results for your customers.
We Put the Customer Order at the Center
With fieldux, scheduling is not driven by internal availability, but by the requirements of your customer.
Personnel, tools, vehicles, and external service providers are coordinated for each job – across locations and departments.
This enables reliable commitments to customers and robust, realistic planning.
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We Consolidate All Information and Make It Available Anywhere
For the first time, dispatchers have structured, real-time access to all critical information: job details, customer and equipment data, qualifications, availabilities, and much more.
The result: Fewer follow-up questions, faster decision-making, and predictable processes.
We Enable Dynamic Scheduling – Without the Chaos
fieldux automatically detects conflicts in scheduling and proposes solutions early on.
Even short-notice changes can be handled confidently, with minimal coordination effort.
Annual capacity planning becomes realistic, because operational changes can be flexibly incorporated at any time.
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We Communicate on a Job Basis
All job information is delivered digitally to field staff – in a single app.
No more searching through emails, folders, or other tools.
Your service technicians receive all relevant data and documents in a structured format – enabling them to complete their tasks efficiently and error-free.
We Ensure Complete Job Documentation
Timesheets, inspection protocols, checklists – everything is recorded digitally and directly during the job.
No media breaks, no paper, no rework.
Even new employees can start contributing immediately – securely, completely, and with full traceability.
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We Complement the Capabilities of Your System Landscape
Signed job reports flow back into your internal systems in real time – fully integrated, with no manual steps.
This eliminates information loss and allows follow-up processes such as quotation creation, invoicing, or post-calculation to start without delay.
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Interfaces for Perfect System Integration
fieldux was designed as an open system and can be flexibly integrated into existing IT landscapes – whether CRM, ERP, or industry-specific applications.
Integration is carried out via a standardized API interface and can be individually adapted to your system architecture. Depending on requirements, the technical implementation can be handled by your IT department, an external partner, or our experienced team.
As the developer of fieldux – and with over 35 years of experience in project development – we at Bauer + Kirch ensure a reliable, scalable, and future-proof integration.
For more details, read our blog article on Integration of SAP R/3.
Our Partners
Customers Ask Us
Unlike other FSM systems, fieldux excels in managing complex service and installation assignments lasting from several days to several months – including teams, tools, and vehicles.
Scheduling is job-based or project-based rather than purely personnel-oriented.
With its functions and processes, fieldux focuses specifically on service and installation operations in the industrial machinery and plant engineering sector.
The Professional version of fieldux allows you to flexibly map your company structure. You can create any number of locations and define areas within them – such as Service, Installation, or IT.
Employees and resources are assigned to these units and given location- or department-specific permissions through a role and rights management system. Leadership roles can be customized – for example, to manage capacities across multiple locations.
This way, you always maintain full visibility, foster cross-department collaboration, and make efficient use of your resources.
Yes – fieldux features an open API interface, making technical integration with your existing CRM/ERP system straightforward.
Interface implementation can be carried out by your IT department, an external partner, or by our own team.
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Let's connect in person!
With fieldux, customization is key. We'll personally guide you to tailor the perfect solution for your company.
- Have a quick chat with an expert
- Schedule a 30-minute online meeting
- it's free and with no strings attached
Book your preferred time now!