All the Threads in Your Hand – Full Transparency and Control Over Your Deployment Planning
More overview, fewer idle times. With fieldux, you can search for and coordinate available technicians worldwide. This ensures on-time order processing, optimal workload and sustainable profitability
200+ service managers control their service operations with the fieldux planner
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Avoid bottlenecks, boost your efficiency and keep track of your global field service needs
As a service manager or dispatcher in mechanical and plant engineering, you juggle complex requirements, last-minute changes, tight resources and endless coordination between teams every single day.
When your deployment planning depends on Excel, Outlook or MS Teams, every job becomes a challenge – deadlines slip, budgets wobble and information falls through the cracks. Communication takes too long, and even small changes can threaten the entire project.
fieldux brings order to the chaos. You manage your field operations efficiently, across departments and based on projects. All information is in one place. You always have full visibility of your technicians’ skills, resources, schedules and requirements.
This way, you make sure the right person with the right equipment is at the right place at the right time. Your delivered machines and systems stay operational and productive at your customers’ sites throughout their entire lifecycle.
From Chaos to Structure – with fieldux
1. Plan your operations with Excel and paper
You work with a mix of tools: Excel spreadsheets, Outlook calendars, ERP and CRM systems. A lot of your time goes into coordinating and updating data. Every day, you struggle with a lack of overview – scheduling and planning become real challenges.
1. Plan your operations with fieldux
All tasks and information come together in one central, flexible digital solution. You get complete transparency, always up-to-date information, and maximum productivity. Structure replaces chaos – for fast, effective planning without headaches or fear of missing something important.
2. Assign resources with Excel and paper
You rely on semi-reliable lists and scattered knowledge – often locked away in people’s heads – to keep track of skills and availabilities. Every day is a search for the right staff, tools or vehicles.
2. Assign resources with fieldux
With fieldux, you easily assign employees, vehicles and equipment to operations, taking skills and qualifications into account. Dynamic changes are handled intuitively with drag & drop.
3. Share job details with Excel and paper
Operation details reach your technicians via paper job folders, file servers, emails, Teams chats or WhatsApp. Information gets dispersed, costing time and nerves.
3. Share job details with fieldux
fieldux provides your technicians with a digital job folder and job-specific chat. All essential information is organized – from job details and documents to contacts and instructions. Nothing gets lost, searching comes to an end.
4. Document performance with Excel and paper
Technicians’ paper reports are often error-prone and incomplete, requiring manual correction. Sometimes, weeks pass before an operation is finished and paid – impacting both customer satisfaction and cash flow.
4. Document performance with fieldux
With fieldux, guided documentation captures all relevant information. Reports and checklists are reviewed and digitally signed. Everything returns directly to your back office for immediate invoicing. Automatic validation, mandatory fields and photo documentation help eliminate errors.
Outcome
No scalability = No growth
Poor deadline reliability = Declining customer satisfaction
Service margin below 40%
Time-to-invoice: >12 days
Days sales outstanding: >60 days
Working like it’s the 80s!
Outcome
Improved workload = Growth with the same team size
Outstanding deadline reliability = Excellent customer satisfaction
Service margin over 60%
Time-to-invoice: <3 days
Days sales outstanding: <30 days
Working today, ready for tomorrow!
fieldux in Ihrem Field Service Management Prozess
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fieldux Planner
Job and resource planning in your service organization
Schedule and manage your service and installation team assignments easily and clearly.
Popular Features of the fieldux Planner
Long-term capacity planning
Long-term capacity planning
Efficiently plan ahead for both recurring maintenance (like service contract jobs) and non-regular tasks (like new equipment offers or emergencies)
Integrated skills and qualification matrix
Integrated skills and qualification matrix
Define and monitor all resource qualifications and requirements – from visas to certifications and deadlines. Always know who's ready for deployment
Drag & Drop scheduling board
Drag & Drop scheduling board
Get intelligent conflict resolution support, instant visibility into follow-up conflicts, and make the most of your available capacity with effortless drag & drop
Digital job folder
Digital job folder
Centralize all job information and deliver it digitally and in real-time to your field team, wherever they are
Central message center
Central message center
Never miss an update or comment on a job. Communicate efficiently with built-in chat – everything linked to the order
Structured asset history
Structured asset history
fieldux logs the full service history of your machines and systems. With one click, review previous jobs and specific details for every asset
Phase-based project management
Phase-based project management
Plan jobs as multi-stage projects and assign resources, equipment and vehicles for each project phase
Standardized workflows
Standardized workflows
Set up clear workflows, use the task overview for responsibilities, deadlines and activity history – always stay in control, from planning through follow-up
Cross-department and cross-location planning
Cross-department and cross-location planning
Full transparency over workload fluctuations. Idle staff can be requested by locations facing shortages – and deployed exactly where they’re needed most.
Other Service Managers Also Ask
Yes. fieldux gives you the flexibility to include external partners in your planning process. You can either assign specific named employees from a provider as resources, or simply add the required number of external staff.
Yes. fieldux enables collaborative planning by multiple users at the same time. Everyone sees changes in real-time, so inconsistent versions and planning errors – as often happens in Excel – are a thing of the past.
Yes. fieldux makes it easy to adjust schedules dynamically whenever something unexpected happens.
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Let's connect in person!
With fieldux, customization is key. We'll personally guide you to tailor the perfect solution for your company.
- Have a quick chat with an expert
- Schedule a 30-minute online meeting
- it's free and with no strings attached
Book your preferred time now!