Make Your Service and Assembly Operations as Lean and Profitable as Possible
Project-Based Field Service Management Software for Industrial Operations
450+ service managers trust fieldux
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The benchmark for service excellence
We help companies in industrial machinery and plant engineering to commission, repair, and maintain their machines worldwide.
Our project-based operations planning software ensures that international, multi-day assignments are completed on schedule and documented with precision.
Your Benefit: An optimized and seamless organization of your service and assembly processes – efficient, transparent, and accessible at all times.
6 Reasons why your service business isn’t growing
Over 60% of your time is lost to unproductive administrative tasks – like manually transferring data between systems.
What five efficiently deployed technicians could handle now requires ten.
Your improvised approach may have worked initially – but your processes don’t scale and start breaking down with each additional job.
Unnecessary personnel costs, travel expenses, external staffing, and additional commissioning or warranty-related expenditures heavily impact your service business.
Your service costs are bloated, uncontrollable, and instead of being a profit engine, service weakens your company’s investment power.
To stay competitive in the future, you need to position yourself as a “Full-Service Provider.”
But in reactive, crisis-driven daily operations, there’s little room for strategic development or business growth.
Your service is increasingly becoming a strategic liability rather than a competitive differentiator.
When deployment documentation arrives late and requires manual corrections, invoicing and follow-up orders are delayed – directly impacting your liquidity.
Capital stays tied up longer than necessary, and revenue realization potential is lost.
Your service loses speed and financial agility.
You lack direct feedback from the field!
Without clear visibility into the status of field operations, you can neither manage effectively nor plan ahead.
Instead of control and oversight, your day is dominated by reaction and uncertainty – with noticeable consequences for deadlines, quality, and customer satisfaction.
Your processes rely on paper documentation and improvised Excel-based planning. You end up becoming a data entry clerk.
You’re missing the structured data and digital foundation required to leverage AI.
Without full digitalization of your service operations, the potential of modern technologies – like artificial intelligence – remains out of reach.
How fieldux Optimizes Your Service and Installation Operations
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Enabling Cross-Department Collaboration
fieldux brings end-to-end transparency to your entire service workflow – from job requests and planning to resource allocation and digital documentation. Disconnected systems and clunky interfaces are a thing of the past.
The result: Smoother operations, fewer bottlenecks, and better results for your customers.
Putting the Customer First
With fieldux, scheduling is driven by customer needs – not internal availability. Technicians, tools, vehicles, and external partners are coordinated across locations and aligned to each job.
This leads to more reliable commitments and realistic, dependable planning.
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All Information, Always at Your Fingertips
For the first time, your dispatchers have real-time access to all the key details – job specs, customer and equipment data, certifications, availability, and more – all in one structured view.
The result: Fewer questions, quicker decisions, and more predictable processes.
Agile Scheduling Without the Headaches
fieldux automatically detects scheduling conflicts and proactively suggests solutions. Even last-minute changes can be implemented quickly – with minimal back-and-forth.
Annual capacity planning becomes viable too, since operational updates can be integrated at any time without disrupting the bigger picture.
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Clear, Job-Based Communication
All job information is delivered to field staff digitally – via a single app. No more digging through emails, folders, or multiple tools.
Your technicians receive exactly what they need, when they need it – clearly organized and easy to follow – so they can focus on delivering quality work, not chasing details.
Complete Documentation – Done On-Site and On Time
Timesheets, inspection reports, checklists – everything is recorded digitally during the job, in real time. No paperwork, no duplicate data entry, no follow-up needed.
Even new team members can hit the ground running – confidently and compliantly.
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Seamless Integration with Your Existing Systems
Signed service reports are automatically pushed into your internal systems in real time – no manual steps required.
This eliminates information gaps and allows follow-up processes like quoting, invoicing, and cost analysis to kick off without delay.
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Interfaces for seamless system integration
fieldux was designed as an open system and can be flexibly integrated into existing IT landscapes – whether CRM, ERP, or industry-specific applications.
Integration is carried out via a standardized API interface and can be individually adapted to your system architecture. Depending on your needs, your IT department, an external partner, or our experienced team can handle the technical implementation.
As the developer of fieldux, and with over 35 years of experience in project development, we at Bauer + Kirch ensure reliable, scalable, and future-proof integration.
You can find more information in our blog article about Integration of SAP R/3.
At Dynapac, we manufacture machines for road construction. We supported the development of fieldux from the initial idea through to implementation. The result is a system that manages the entire order planning and scheduling while saving us a lot of paper.
Our partners
Customer questions
fieldux is characterised by its steadfast commitment to its carefully selected target audience, from conception to the actual software development. This is evident in the results.
We focus exclusively on the needs of the international mechanical and plant engineering sector. Together with ten pilot customers from this industry, we held a series of strategic workshops discussing common challenges and analysing their causes and effects before starting the development process. We then worked closely with our pilot customers to develop tailor-made detailed solutions.
By developing realistic personas and user stories and using regular feedback loops, we were able to continuously refine our ideas and ultimately arrive at our current solution. In doing so, we relied on the Lean method, always with a clear focus on our users' needs.
In contrast to other solutions, fieldux's expertise lies in the management of regional and international service and installation operations lasting several days to several months, which require a variety of resource types, from entire work teams to tools and vehicles. fieldux enables you to choose freely between operation-and resource-based planning.
The name fieldux contains two key elements. field stands for the consistent focus of our software on supporting your field service. ux represents our dedication to providing an exceptional user experience in our FSM solution. fieldux's user-centred interface was and continues to be developed not only for, but also with service managers and service technicians.
To utilize fieldux across various departments or locations, the Professional version offers feature to map a structured and adaptable company organization. This allows you to segment your company into different departments and locations. For instance, you can establish a "Headquarters" location and then delineate various departments like service, installation, engineering, and IT within this location.
Resources are then assigned to these locations and departments, creating a well-defined structure. You can then use the roles and permissions framework to allocate specific location or department-specific roles to employees from your scheduling department.
The permissions of employees in a manager role can be customized to suit your needs. Typically, a manager can view the availability of their team members and schedule them. Additionally, you may wish to grant your service manager the authority to oversee employees across all locations and departments to ensure comprehensive resource management.
fieldux provides the flexibility to tailor transparency and control according to your requirements. This organizational structure fosters collaboration between departments and enhances the efficient utilization of resources.
Yes, the technical integration with your existing CRM/ERP system is certainly possible.
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Let's connect in person!
With fieldux, customization is key. We'll personally guide you to tailor the perfect solution for your company.
- Have a quick chat with an expert
- Schedule a 30-minute online meeting
- it's free and with no strings attached
Book your preferred time now!