Rethinking Maritime Service: Fassmer Service Featured in “HANSA – International Maritime Journal”
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The journal “HANSA – International Maritime Journal” features in its 05/2026 issue a specialist article on the reorganisation of service processes at Fassmer Service. The focus is on how maritime service organisations can plan and execute their global operations efficiently.
Using Fassmer Service as a real-world example, the article illustrates how complex international projects involving multiple teams and partners can be managed transparently – based on a consistent data foundation, fully digital service documentation and clearly defined processes between back office and field service.
What the article covers:
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Why historically grown structures with Excel spreadsheets, separate databases and paper-based time sheets are becoming a brake on growth in service organisations. Especially when managing international projects.
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How a central, consistent data foundation creates transparency across ongoing and planned assignments, from job histories and staff availability to tools and vehicle utilisation.
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How the digitalisation of service documentation, including mobile time recording, digital service reports and electronic customer signatures, shortens billing cycles and reduces media breaks.
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Why the bottleneck is rarely technical expertise, but rather the underlying process architecture and how an integrated planning solution significantly relieves both back office and field service teams.
The article shows how Fassmer Service has transformed its planning of service assignments from scattered Excel files, manual coordination and paper-based documentation into a fully integrated digital process – and what efficiency and transparency gains this brings to maritime service operations.
Source & Copyright: HANSA 5/2026, www.hansa-online.de
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